topic Re: Sky service restricted in Sky Mobile

Sky service restricted

katie_barras88 — Sun, 16 Feb 2025 17:45:34 GMT

Attempted to add an Apple watch to my account today, a message pops up saying services are restricted, click to reinstate. Which i did, i then get a message telling me I'm all good, no problems etc. just for it all to happen again. I've been with sky 11 years, have never missed a payment on either tv, phone or broadband. I did phone this afternoon and after speaking to 3 different people I'm still completely clueless

Re: Sky service restricted

caesarome — Sun, 16 Feb 2025 19:19:38 GMT

@katie_barras88

The online restricted message isn't tied into if your services are working or not as it can sometimes mean you are using the wrong login details so could this be the case ?

Re: Sky service restricted

katie_barras88 — Tue, 18 Feb 2025 13:23:31 GMT

No...im 100% using the correct login details

Re: Sky service restricted

caesarome — Tue, 18 Feb 2025 13:25:25 GMT

@katie_barras88

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky service restricted

Addie15 — Tue, 18 Feb 2025 14:14:27 GMT

Hi there! Thank you for escalating this. We have sent an invite to @katie_barras88.