topic Swap balance in Sky Mobile

Swap balance

StAlbans81 — Sun, 16 Feb 2025 00:01:46 GMT

I have spoken to customer services today regarding an early swap. The deal has been added to my account ready for me to accept the offer within 2 weeks to give me time to think about it.

I am selling my iPhone back to Sky as part of the swap. I have been told that the contract will be cancelled and the value of the iPhone will be deducted from the final balance.

My question is.....am I able to make monthly payments to clear the remaining phone balance? I was advised by the call handler that I could yet when I try to do this online, it only has the option to pay in full?

Re: Swap balance

63johnw — Sun, 16 Feb 2025 07:29:00 GMT

Hi @StAlbans81 if you swap your phone and there is a balance remaining it is added to your next bill to be paid in one go. The advisor has given incorrect information. It can't be paid off monthly.

Re: Swap balance

StAlbans81 — Mon, 17 Feb 2025 02:05:58 GMT

Thank you! I have called to complain today....I wonder how many others have been told the same thing so she can get a sale?