topic Over charged bill in Sky Mobile

Over charged bill

CharlesNesham — Sat, 15 Feb 2025 22:59:36 GMT

Hello there, I changed my payment date from the 8th of February to the 14th of February and it's trying to charge me twice the amount £54 instead of £27. I cannot afford to pay this. This isn't right

Re: Over charged bill

PandJ2020 — Sat, 15 Feb 2025 23:19:29 GMT

Changing payment date doesn't just move it - it recalculates the cost.

Although doubling doesn't seem quite right but we can't see your bills to see why.

Call Sky before you services are restricted but it may be too late...

Re: Over charged bill

63johnw — Sun, 16 Feb 2025 07:32:08 GMT

Hi @CharlesNesham from the help pages

"When you change your payment date your next bill might be higher, as it will cover a longer billing period. For example, a month and 10 days.

It might also mean that you have two device repayments on the same bill."

Re: Over charged bill

PandJ2020 — Sun, 16 Feb 2025 08:34:30 GMT

@63johnw wrote:
It might also mean that you have two device repayments on the same bill."

This answers it...