https://helpforum.sky.com/t5/Sky-Mobile/Can-i-collect-my-order-in-sky-store/m-p/4910698#M242381 <P>You cancelled my order, when you sending me my money back?</P> Fri, 14 Feb 2025 07:39:51 GMT Vladimirs 2025-02-14T07:39:51Z https://helpforum.sky.com/t5/Sky-Mobile/Can-i-collect-my-order-in-sky-store/m-p/4909414#M242232 <P>If i buy phone,cann i collect in store?</P> Wed, 12 Feb 2025 19:04:09 GMT https://helpforum.sky.com/t5/Sky-Mobile/Can-i-collect-my-order-in-sky-store/m-p/4909414#M242232 Vladimirs 2025-02-12T19:04:09Z https://helpforum.sky.com/t5/Sky-Mobile/Can-i-collect-my-order-in-sky-store/m-p/4909415#M242233 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4329420">@Vladimirs</a>&nbsp;wrote:<BR /> <P>If i buy phone,cann i collect in store?</P> <HR /></BLOCKQUOTE> <P>Noo it has to be delivered to the adress on the order</P> Wed, 12 Feb 2025 19:06:52 GMT https://helpforum.sky.com/t5/Sky-Mobile/Can-i-collect-my-order-in-sky-store/m-p/4909415#M242233 GD1 2025-02-12T19:06:52Z https://helpforum.sky.com/t5/Sky-Mobile/Can-i-collect-my-order-in-sky-store/m-p/4910698#M242381 <P>You cancelled my order, when you sending me my money back?</P> Fri, 14 Feb 2025 07:39:51 GMT https://helpforum.sky.com/t5/Sky-Mobile/Can-i-collect-my-order-in-sky-store/m-p/4910698#M242381 Vladimirs 2025-02-14T07:39:51Z https://helpforum.sky.com/t5/Sky-Mobile/Can-i-collect-my-order-in-sky-store/m-p/4910701#M242382 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4329420">@Vladimirs</a>&nbsp;<BR />It’s possible you may have failed the required credit check(s). Emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank" rel="noopener">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR />Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.</P> <P>&nbsp;</P> <P>By the way, we didn't cancel it. We are customers here.&nbsp;</P> Fri, 14 Feb 2025 07:47:47 GMT https://helpforum.sky.com/t5/Sky-Mobile/Can-i-collect-my-order-in-sky-store/m-p/4910701#M242382 Daniel0210 2025-02-14T07:47:47Z