topic Help, I cannot Rollover any data onto the families Sims and they go Skiing tomorrow…… in Sky Mobile

Help, I cannot Rollover any data onto the families Sims and they go Skiing tomorrow……

Snorkel1974 — Thu, 13 Feb 2025 23:08:20 GMT

Can anyone help, my wife and Daughter have either Ran out of, or are very low on Data and I cannot roll any from the PiggyBank, plus they do not renew for another 8 days...........

I cannot roll data via the app or Web, it just keeps saying "technical problem, please try again later"

massively unhelpful when I need to sort an issue, I tried yesterday but there is no change, this has now become extremely important given the inability to communicate whilst they are in Europe or an inability to use apps like Waze etc.

if anyone can help....

I will try to call in the morning, but not holding out any hope having read other threads

Re: Help, I cannot Rollover any data onto the families Sims and they go Skiing tomorrow……

caesarome — Fri, 14 Feb 2025 05:35:00 GMT

@Snorkel1974

You could try linking your account to see if that fixes it:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

If it doesn't then you will have to call Sky on 150.

Re: Help, I cannot Rollover any data onto the families Sims and they go Skiing tomorrow……

Snorkel1974 — Sat, 15 Feb 2025 09:12:00 GMT

This has been solved, but it did take a call to Sky, they did it manually for me, but advised this isn't due to be fixed anytime soon !

so be prepared...

Thank you for those that replied