topic Re: Unable to view bill in Sky Mobile

Unable to view bill

Onion1234 — Thu, 13 Feb 2025 21:43:19 GMT

I have had a problem were I'm unable to view my mobile bill for the past 3-4 months luckily I've had credit to cover the period but I try through virtual assistant says account is suspended , spoke to 3 diffrent agent via chats , spoke to a further 3 via phone and accounts not suspended and is in credit any help on this ?

Re: Unable to view bill

caesarome — Thu, 13 Feb 2025 21:47:28 GMT

If your account was suspended then your mobile wouldn't work so are you seeing a restricted message when you trying to view your billing account ?

As for the bill itself, you should have a regular payment method set up like a credit or debit card or a direct debit so do you have anything like this in place ?

Re: Unable to view bill

Onion1234 — Thu, 13 Feb 2025 21:50:33 GMT

I've never been notified of it being suspended yeah it's just on my bills or I click on make a payment comes up with there was a problem loading your bill try again later

Yes it's got a debit card set up

Re: Unable to view bill

Onion1234 — Thu, 13 Feb 2025 21:53:17 GMT

Also wanted to add I've tried this on two different mobiles and a laptop

Re: Unable to view bill

caesarome — Thu, 13 Feb 2025 22:00:57 GMT

@Onion1234

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Unable to view bill

Lisa-P1987 — Fri, 14 Feb 2025 09:49:13 GMT

Thanks for escalating this. We’ve sent Onion1234 an invite to chat.