topic Re: Changed phones this morning, now all my incoming calls are showing up as unknown number in Sky Mobile

Changed phones this morning, now all my incoming calls are showing up as unknown number

Busman14 — Fri, 04 Oct 2024 16:17:05 GMT

Changed phone this morning, same brand just newer version than my previous phone. Now all my incoming calls are showing up as unknown number.

Re: Changed phones this morning, now all my incoming calls are showing up as unknown number

caesarome — Fri, 04 Oct 2024 16:25:09 GMT

Have you cehcked that your new phone is showing your number and that your contacts are appearing in your contacts/phone book.

Re: Changed phones this morning, now all my incoming calls are showing up as unknown number

Busman14 — Fri, 04 Oct 2024 17:18:59 GMT

Yes my number is showing, my contacts list is in my new, but also landline numbers are showing as unknown.

Re: Changed phones this morning, now all my incoming calls are showing up as unknown number

Zippy909 — Thu, 23 Jan 2025 14:55:37 GMT

Hello... I'm having same issue... Did you get yours resolved

Re: Changed phones this morning, now all my incoming calls are showing up as unknown number

Zippy909 — Sat, 01 Feb 2025 14:00:19 GMT

Hello... Did this get sorted? I have the same issue with my Honor 200... Swapped phone couple of weeks back and still getting unknown number for all incoming calls.

Tried

Show Number as - Show and Network Default

Cleanded SIM and popped in SIM 2 socket

Reset network connections

Had a replacements sim.

And i still have the same issue 😞

Re: Changed phones this morning, now all my incoming calls are showing up as unknown number

Busman14 — Sat, 01 Feb 2025 20:48:53 GMT

Hi, no I've tried all the same things you mentioned and still the same, raised it with Honor Tech support and have got nowhere.

Re: Changed phones this morning, now all my incoming calls are showing up as unknown number

cj62 — Thu, 13 Feb 2025 18:26:25 GMT

Hi did you get your issue solved having the same problem with my Honor 200

Re: Changed phones this morning, now all my incoming calls are showing up as unknown number

Busman14 — Fri, 14 Feb 2025 11:25:42 GMT

No, unfortunately not, think it's a handset issue, Honor Tech support useless

Re: Changed phones this morning, now all my incoming calls are showing up as unknown number

Dawn126 — Tue, 18 Feb 2025 16:34:13 GMT

Iam also having this same issue. Spoke to sky and they said they would look in to it but never got back to me. Incoming numbers show correctly if network is moved down to 3g or 2g but not if you select the higher options. Not sure if that means its netork or phone issue

Re: Changed phones this morning, now all my incoming calls are showing up as unknown number

Busman14 — Tue, 18 Feb 2025 22:14:08 GMT

That's interesting, never noticed that before, incoming number has shown up on a few random occasions

Re: Changed phones this morning, now all my incoming calls are showing up as unknown number

cj62 — Thu, 20 Feb 2025 21:30:46 GMT

Yeah Honor useless sent phone back including replacement they sent. Sky support not much better. Only got incoming caller ID when I changed the APN to "sky. Ie" settings, as soon as I received the call the APN setting was automatically deleted and it would not allow me to save that setting again🤔

Re: Changed phones this morning, now all my incoming calls are showing up as unknown number

GP121 — Mon, 03 Mar 2025 17:25:46 GMT

I had this issue and have finally sorted it I think. I went through all the settings etc. Countless forums videos and was in the process of contacting Sky to see if it was a network issue. I knew that HONOR 200 is a dual sim phone and finally realised that the sim holder is dual sided. Inserted sim on other side and bingo my caller I'd comes up every time. I have changed contacts in settings previously but never knew about the dual sided holder. Try it, it worked for me. I was on the point of returning the phone to Argos.

Re: Changed phones this morning, now all my incoming calls are showing up as unknown number

Busman14 — Mon, 03 Mar 2025 17:37:07 GMT

This is good to know, but I think Honor must've some kind of patch update, as it started working last weekend and has been working fine since 😊👍

Re: Changed phones this morning, now all my incoming calls are showing up as unknown number

Dawn126 — Mon, 03 Mar 2025 17:39:18 GMT

Nice one. Glad you got this issue sorted. We tried all the above and what you suggest but had no joy. Now we have another problem this time with Honor support. Sent phone back and they managed to replicate the fault. Great you might think. Sadly notbing with Honor is that simple. They now say there is a tiny chip ojt the corner of the sim card holder which makes the whole phones warranty void. Now want 250 pound for new main board.

Safe to say we are still in discussions.

Re: Changed phones this morning, now all my incoming calls are showing up as unknown number

Busman14 — Mon, 03 Mar 2025 18:50:18 GMT

**bleep**, that's not good, robbing bar stewards 👎😢😡.

I must admit I am slightly disappointed with this whole issue, as between myself and my wife, we have had probably 10 Honor phones between us with no issues up until now 🤔

Re: Changed phones this morning, now all my incoming calls are showing up as unknown number

Dawn126 — Mon, 03 Mar 2025 19:42:47 GMT

Yes. You are right. We also have had ni issue with Honor phones before so it has put me off having another.

You have given me a bit of hope that even if they just send it back as it was it may be sorted as yours is.

Thanks to everyone who has replied on this. You have helped a lot

Re: Changed phones this morning, now all my incoming calls are showing up as unknown number

Busman14 — Mon, 03 Mar 2025 21:49:23 GMT

Yes, this forum is good tbf

Re: Changed phones this morning, now all my incoming calls are showing up as unknown number

Zippy909 — Tue, 18 Mar 2025 17:49:48 GMT

Evening

I'm still having the same issue

2 phones and 2 sims cards 😞

I popped in a O2 sim and it worked.. But thinking if i left the O2 sim in would it of stopped working again

It worked for about 2 hrs when i converted to esim but sadly back to UNKNOWN 😞

Re: Changed phones this morning, now all my incoming calls are showing up as unknown number

Busman14 — Tue, 18 Mar 2025 20:17:40 GMT

Mine has been working for about 3 weeks now, bar 2 calls that came through as unknown on Friday, don't know what changed on mine, thought it was possibly an update.

Re: Changed phones this morning, now all my incoming calls are showing up as unknown number

Zippy909 — Wed, 19 Mar 2025 17:10:32 GMT

@Dawn126

You are right.... Mine is the same.. Only get caller ID in 3G mode... Anything higher and it's Unknown Caller.

Surly Sky and Honor and work with this

Regards