topic Re: I need a copy of a purchase in Sky Mobile

I need a copy of a purchase

Trudi — Wed, 12 Feb 2025 12:50:24 GMT

I need a copy of my iPad 6th generation purchase for a sky protect claim

Re: I need a copy of a purchase

caesarome — Wed, 12 Feb 2025 12:52:11 GMT

This might help:

https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests

This was posted by a Sky employee previously :

"The proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills."

So look for your credit agreement in your message centre:
https://www.sky.com/mymessages

Re: I need a copy of a purchase

Daniel0210 — Wed, 12 Feb 2025 12:53:01 GMT

@Trudi

The proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills etc.

https://www.sky.com/help/articles/sky=mobile-proof-of-purchase-insurance-claim-requests

If it's a loss or theft it may also be a good idea to register on the Immobilise website https://www.immobilise.com