https://helpforum.sky.com/t5/Sky-Mobile/I-m-a-bit-short-this-week-for-my-mobile-payment/m-p/4908810#M242135 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4328872">@Dantee_</a>&nbsp;<BR />The billing process described below applies to all customers… <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Direct Debit </STRONG>set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services. <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Continuous Card </STRONG>payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. </STRONG> <BR /><BR />This link may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR /></P> Wed, 12 Feb 2025 10:55:43 GMT Daniel0210 2025-02-12T10:55:43Z https://helpforum.sky.com/t5/Sky-Mobile/I-m-a-bit-short-this-week-for-my-mobile-payment/m-p/4908658#M242120 <P>I'm short this week for my mobile rental&nbsp;</P> Wed, 12 Feb 2025 08:53:38 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-m-a-bit-short-this-week-for-my-mobile-payment/m-p/4908658#M242120 Dantee_ 2025-02-12T08:53:38Z https://helpforum.sky.com/t5/Sky-Mobile/I-m-a-bit-short-this-week-for-my-mobile-payment/m-p/4908673#M242123 <P>If you do not pay the full amount then your services will be restricted until you do pay.</P><P>&nbsp;</P><P>If it's a device payment then your credit file will be marked accordingly and you are liable for late payment fees.</P> Wed, 12 Feb 2025 09:03:12 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-m-a-bit-short-this-week-for-my-mobile-payment/m-p/4908673#M242123 PandJ2020 2025-02-12T09:03:12Z https://helpforum.sky.com/t5/Sky-Mobile/I-m-a-bit-short-this-week-for-my-mobile-payment/m-p/4908810#M242135 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4328872">@Dantee_</a>&nbsp;<BR />The billing process described below applies to all customers… <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Direct Debit </STRONG>set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services. <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Continuous Card </STRONG>payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. </STRONG> <BR /><BR />This link may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR /></P> Wed, 12 Feb 2025 10:55:43 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-m-a-bit-short-this-week-for-my-mobile-payment/m-p/4908810#M242135 Daniel0210 2025-02-12T10:55:43Z