topic Re: Technical Error when adding to basket in Sky Mobile

Technical Error when adding to basket

sammyjo345 — Sat, 17 Aug 2024 10:02:42 GMT

No matter what browser I use or using the app, everytime I try to do a device upgrade/swap it just shows technical error as soon as I click add to basket.

I am just trying to find out if it's worth doing swap or just clearing the amount outstanding.

Any ideas? Can the instore staff do swaps or is it just online and call centre? Thanks

Re: Technical Error when adding to basket

ChesterDog123 — Sat, 17 Aug 2024 12:08:32 GMT

This is happening to me as well. It looks like an error on their side, but then I can't find a way to access my basket separately to clear it or edit a device in there. I guess they don't want me to buy a new phone!?

Re: Technical Error when adding to basket

caesarome — Sat, 17 Aug 2024 12:08:53 GMT

@sammyjo345

If the website is playing up then give Sky a call for help with this as the free number to call is just 150

Re: Technical Error when adding to basket

ChesterDog123 — Sat, 17 Aug 2024 12:21:01 GMT

I don't want to ring them because I'm not ready to buy just yet. I just want to see what my options are for upgrading and how much they'll give me for my existing phone.

Re: Technical Error when adding to basket

caesarome — Sat, 17 Aug 2024 12:25:17 GMT

If the website isn't working then there isn't much more you can do but call to get the answers you want.

Have you tried signing out, deleting all your Sky cookies from your browser then sign back in again ?

Re: Technical Error when adding to basket

ChesterDog123 — Sat, 17 Aug 2024 12:53:54 GMT

Yeah I guess that's my only avenue. I'm just a tab frustrated is all.

I've used three different browsers and cleared cookies cache and history. I work in IT so eliminated those first. Is there any way I can alert Sky to the website problem so they can work on it?

Re: Technical Error when adding to basket

sammyjo345 — Mon, 19 Aug 2024 04:29:17 GMT

Do you know if they can deal with swaps instore? Just with having hearing problems it's easier and less hassle for me then doing via phone.

Re: Technical Error when adding to basket

drs66 — Thu, 12 Sep 2024 09:31:34 GMT

I've had the same issue for weeks now. Just having 'call them' as the only option when the website hasn't been working for so long isn't really acceptable when, like so many, all I want to do is explore possible options online instead of sitting for an hour on hold due to them 'experiencing a higher than usual number of calls' which is the default for most companies now having two people on the phones.

Re: Technical Error when adding to basket

Tripleknot83 — Fri, 22 Nov 2024 09:24:53 GMT

Possible it's a ploy just to get us to call. Try to sell us more. Both me and my partner are getting the same message.

Re: Technical Error when adding to basket

Donna2004 — Tue, 26 Nov 2024 20:40:21 GMT

I've been trying to swap my iPad for months now, but keep getting the same error page when I click add to basket, I want to see prices for my current iPad, but when I call or go on live chat they just say the processing team will tell me once I send the device in...I'd rather find out first online. So annoying

Re: Technical Error when adding to basket

kimimpossible — Thu, 30 Jan 2025 23:51:19 GMT

I've had the same problem too for months amd months and I try and contact sky and I keep getting passed to another person then another. I can be in a queue for hours. Im very frustrated. I just want to see if it's worthwhile swapping my device and I can't. Like you I just keep getting an technical error message . Sky sort it out !! Why is it works for my swap on iPhone but not iPad.

Re: Technical Error when adding to basket

GI-Joe-JR — Wed, 12 Feb 2025 08:34:13 GMT

I have this problem as well, for four months I've been trying to swap my iPad and whenever I press 'add to basket' the Technical Error pops up and I can't do anything. I tried doing it through 150 with the customer team and even they had the error. At this point I'm just tempted to pay the little amount left and swap it directly with Apple for a new iPad as they're offering far more for my device then Sky is

Re: Technical Error when adding to basket

CGWx — Wed, 23 Apr 2025 17:19:03 GMT

Did anyone figure this out? Because its doing the same thing aswell for me... whether i do it on my macbook, iphone or on the sky app does't matter I get to basket to see what my trade value is and then it runs into a techical error saying its them not me. Makes no sense to me to have the option to swap / trade in if you can't get an estimated valuation online. I don't want t definate swap, I just want to see whether it would be worth it or not.

Re: Technical Error when adding to basket

DM50 — Tue, 09 Sep 2025 09:40:31 GMT

Website is still having the same issues. Tried to call but even they were unable to help. I will just go elsewhere as this level of service is not what i have been used to .

Re: Technical Error when adding to basket

BobbyJoy — Mon, 15 Dec 2025 20:51:01 GMT

this is the problem im getting for the lat 2 days

Re: Technical Error when adding to basket

Lauren2212 — Thu, 29 Jan 2026 08:54:13 GMT

Has anyone figured a way to fix it as I've had this for months and can't do anything on my sky app, thanks

Re: Technical Error when adding to basket

caesarome — Thu, 29 Jan 2026 09:29:40 GMT

@Lauren2212

Make sure your details are filled out here including your surname:

https://www.sky.com/mydetails/account-info

Then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Technical Error when adding to basket

Matt+Nunns — Wed, 18 Feb 2026 18:49:26 GMT

Amazing that this is still an issue over a year later, well done Sky!!

Re: Technical Error when adding to basket

Lauren2212 — Wed, 18 Feb 2026 18:56:52 GMT

I had to go through the sky chat and they done it for me had to answer so many questions and wait hours don't get me wrong the lady was lovely but what a joke having to do all that just to order something on my own account...

Re: Technical Error when adding to basket

Orange224 — Sat, 04 Apr 2026 08:22:11 GMT

And here we are TWO years later and it's STILL happening... I take it no one from sky reads these posts lol you couldn't make it up.