topic Re: Billed even though I have left sky mobile in Sky Mobile

Billed even though I have left sky mobile

Skyignoryou — Tue, 11 Feb 2025 20:31:23 GMT

Paid upto 2nd Feb 25. Decided to leave sky mobile and not take numbers . Asked for STAC ... received and left ... numbers dead the same day . I have no termination fees.
so why do sky mobile still take direct debit payment for period 2nd Feb 25 to 2 March 25 when numbers no longer in use ?

I cancelled the direct debit instantly got money back ... now getting threatening emails to say they will take action if not paid ? Now they have added that bill I should bot have had to 2 March -2nd April !! What the heck !! Why are the bills still being generated the account is closed .!

virtual chat is useless and not fit for purpose . Contact CEO and they pass the buck back to resolution who try contacting you whilst you are busy earning a living ... but because you didn't answer they keep the case open for 28 days for ME to get back to them via ... virtual chat or WhatsApp ! Tried WhatsApp to be in a queue ... told waiting time is 10 mins ... over hour and a half they then say sorry closed ! What a useless company ... I want to know why they are still thinking I owe them money !!?? For something I am not using

I am beyond livid

Re: Billed even though I have left sky mobile

63johnw — Tue, 11 Feb 2025 20:36:43 GMT

Hi @Skyignoryou were you passed the 12 month minimum term ?

Re: Billed even though I have left sky mobile

PandJ2020 — Tue, 11 Feb 2025 20:38:07 GMT

Did you have any devices or just dataplans?

Re: Billed even though I have left sky mobile

Skyignoryou — Tue, 11 Feb 2025 20:41:02 GMT

Yes I was out of contract

Re: Billed even though I have left sky mobile

Skyignoryou — Tue, 11 Feb 2025 20:43:07 GMT

Just sim only non devices and out of contract paying monthly

Re: Billed even though I have left sky mobile

63johnw — Tue, 11 Feb 2025 20:47:33 GMT

All I can suggest is you make a formal complaint @Skyignoryou

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Billed even though I have left sky mobile

Skyignoryou — Tue, 11 Feb 2025 20:53:36 GMT

Yeah tried that but keep going round in circles !! So frustrating !