topic Re: setting the wifi on the mobile in Sky Mobile

unable to use my mobile

babylon3012 — Mon, 03 Feb 2025 22:57:54 GMT

I am unable to unlock my mobile to use

Re: unable to use my mobile

babylon3012 — Mon, 03 Feb 2025 23:28:06 GMT

YOURSELVES HAVE NOT BEEN HELPFUL AT ALL!!

Re: unable to use my mobile

Daniel0210 — Tue, 04 Feb 2025 02:39:35 GMT

@babylon3012
If you’re not already aware this is a customer helps customer forum and you aren’t shouting at Sky Customer Services on here.

All mobiles supplied by Sky come unlocked to any network so how is yours locked?

Re: unable to use my mobile

63johnw — Tue, 04 Feb 2025 07:19:44 GMT

Hi @babylon3012 not sure how much help you were expecting at 11-11:30 at night on a customer helps customer forum. Have you forgotten your pin ?

setting the wifi on the mobile

babylon3012 — Tue, 11 Feb 2025 12:57:20 GMT

I spoke with Sky mobile earlier transferred to different departments as the mobile was not accepting the password entered in correctly! This is the third mobile that you have provided. Now what do I do as I desperately need the mobile up and running

Re: setting the wifi on the mobile

babylon3012 — Tue, 11 Feb 2025 13:00:39 GMT

no further response given.

Re: setting the wifi on the mobile

babylon3012 — Tue, 11 Feb 2025 13:03:00 GMT

I urgently need assistance,as I need a mobile working!

Re: setting the wifi on the mobile

63johnw — Tue, 11 Feb 2025 13:15:08 GMT

Hi @babylon3012 in case you aren't aware this isn't sky CS, it's a forum of customers helping customers and responses aren't instant.

It sounds as if the WiFi code is being input incorrectly as it's unlikely 3 phones have the same fault.

UNABLE TO USE MOBILE WITHOUT WIFI URGENTLY NEED TO USE MY MOBILE

babylon3012 — Tue, 11 Feb 2025 13:34:58 GMT

UNABLE TO USE MOBILE WITHOUT WIFI URGENTLY NEED TO USE MY MOBILE

Re: UNABLE TO USE MOBILE WITHOUT WIFI URGENTLY NEED TO USE MY MOBILE

caesarome — Tue, 11 Feb 2025 13:40:25 GMT

@babylon3012

Please don't shout.

Has your mobile been working up to now, if it has does anything appear here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

Re: setting the wifi on the mobile

babylon3012 — Tue, 11 Feb 2025 14:01:47 GMT

NOT ACCEPTING THE BOX PASSWORD TO SHOW THAT I HAVE WIFI

Re: setting the wifi on the mobile

babylon3012 — Tue, 11 Feb 2025 14:03:53 GMT

no help from Community, no wifi connection to the new mobile.

Re: unable to use my mobile

babylon3012 — Tue, 11 Feb 2025 14:26:29 GMT

yes, I have typed in my password correctly numerous times!!

I NEED ASSISTANCE FROM SKY!!!!

Re: setting the wifi on the mobile

PandJ2020 — Tue, 11 Feb 2025 14:34:39 GMT

@babylon3012 wrote:
no help from Community

Without detail on what you're trying to do, any error messages etc. then the crystal ball is on the blink...

You haven't even told us the make/model of phone...

Re: setting the wifi on the mobile

babylon3012 — Tue, 11 Feb 2025 14:39:01 GMT

IT IS: SAMSUNG GALAXY A16 MOBILE

Re: setting the wifi on the mobile

Daniel0210 — Tue, 11 Feb 2025 14:40:19 GMT

@babylon3012

You are shouting at fellow customers here which there's no need for. We're trying to help you .

Re: unable to use my mobile

babylon3012 — Tue, 11 Feb 2025 14:43:03 GMT

HEY GUYS, I SINCERELY APOLOGISE WITH MY RESPONSE.

MOBILE REPAIRS

babylon3012 — Wed, 12 Feb 2025 18:27:09 GMT

NONE OF THE ABOVE, I NEED GUIDANCE/REPAIRS DONE TO MY MOBILE AS REMOVED THE TRAY BUT THE SIM CARD IS STILLIN THE MOBILE

Re: MOBILE REPAIRS

63johnw — Wed, 12 Feb 2025 18:48:48 GMT

Your previous questions were about WiFi passwords, now the sim is stuck in the phone? What's the issue you are having @babylon3012 ?

Sky mobile repair can be organised here but there will be a charge for removing a stuck sim.

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs