topic Re: Calls in Sky Mobile

Calls

SLPK — Mon, 10 Feb 2025 15:35:39 GMT

I changed phones and couldn't transfer eSIM. I called Sky on Saturday with a friends phone and they said they would send ESIM details and required code as I didn't have my second number working for them to send me code via mobile. They haven't done this and I am unable to call them as I have no cellular connection!! I've been trying all day to chat as I can only use chat on WiFi. So day 3 and unable to call out. Unable to chat to Sky as I can't call!

Any way to actually be able to use my phone. It's not letting me order ESIM so that I can't call install and I can only get the code via email not on phone.

Re: Calls

63johnw — Mon, 10 Feb 2025 15:39:28 GMT

Hi @SLPK to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: Calls

Tom-W19 — Mon, 10 Feb 2025 15:42:11 GMT

Thanks for escalating. We've sent an invite to @SLPK.

Re: Calls

SLPK — Mon, 10 Feb 2025 16:38:44 GMT

Thanks so much. I’m losing the will.

Re: Calls

Jacqu1 — Mon, 10 Feb 2025 17:03:16 GMT

Hi, I'm having the same issue. Have you managed to get it fixed? I can't make calls for some reason

Re: Calls

Jacqu1 — Mon, 10 Feb 2025 17:04:03 GMT

Could someone help me with this issue. Be very grateful