topic Sky Mobile Cooling off period in Sky Mobile

Sky Mobile Cooling off period

Gemini18 — Sun, 09 Feb 2025 14:26:32 GMT

I have made an error transferring my mobile service and number to Sky mobile due to their E U Roaming Policy.I did order the sim some 30 days before activation as I am a Sky Broadand customer.I did not realise the £2 a day roaming cost which makes the service not cost effective.I cannot seem to find if the cooling off period starts on activation of sim card or on initial order.I have made a complaint to Sky but do not want to call them on the mobile while Roaming.

I can "workaround" the problem by getting a sim card from a providor that has a more user friendly approach to roaming.Then I have the further issue of getting my number transferred from Sky while keeping the Sky service active which I could still use as a data only service in the UK.

Any advice would be appreciated.

Re: Sky Mobile Cooling off period

SKY1992bf — Sun, 09 Feb 2025 15:06:32 GMT

@Gemini18 it's 31 days after activation but you can't transfer the number from sky and still use the service for data, as transferring the number will cancel your sky contract, the only way round would be to purchase another data plan that will come with a new number

Thanks for your comprehensive reply.

Gemini18 — Sun, 09 Feb 2025 17:43:38 GMT

I will need to contact Sky and see if they will be willing to help.The terms and conditions run to 41 pages.

Gain thanks for your helpful advice.

Re: Thanks for your comprehensive reply.

caesarome — Thu, 27 Feb 2025 13:59:52 GMT

@Gemini18

What issue do you have as us fellow customers might be able to help ?