topic Re: I cannot access mobile bill page or roll data in Sky Mobile

I cannot access mobile bill page or roll data

DavidHay — Sat, 08 Feb 2025 22:36:39 GMT

This app appears to not work I cannot access my sky mobile account ?

Re: I cannot access mobile bill page or roll data

caesarome — Sat, 08 Feb 2025 22:44:43 GMT

What's happening when you try to use the app ?

Re: I cannot access mobile bill page or roll data

DavidHay — Sat, 08 Feb 2025 22:53:05 GMT

I can't get to what I need , it takes me round in circles. I can't access my bill

Re: I cannot access mobile bill page or roll data

caesarome — Sat, 08 Feb 2025 23:01:07 GMT

Ok, I will rephrase, when you try to view your bill what is happening and can you access it here:

https://www.sky.com/mobile-bill -

Re: I cannot access mobile bill page or roll data

DavidHay — Sun, 09 Feb 2025 08:18:20 GMT

That just takes me to the on going circle.
When I go to " mobile " I can only get to the sales offer page. Where it says sign in top right the button won't let me. I had a " roll data from your pigggy bank " messsge but I can't get to that page. I have been a sky mobile customer foe 10 plus years and this problem is a recent issue since the app appears to have been updated ?

Re: I cannot access mobile bill page or roll data

caesarome — Sun, 09 Feb 2025 09:34:03 GMT

@DavidHay

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: I cannot access mobile bill page or roll data

Greenfingers001 — Sun, 09 Feb 2025 10:19:06 GMT

Thanks for escalating this. We’ve sent @DavidHay an invite to chat.

Re: I cannot access mobile bill page or roll data

DavidHay — Mon, 10 Feb 2025 04:02:13 GMT

It's all sorted , I did communicate with sky but I still couldn't sort it ? But they rolled data for me , then from the confirmation email I accrsssd my account. My phone has overnight done an update & I now can simply access the account in the app ?????
it now appears to be all ok.
thanks for trying to help.

Re: I cannot access mobile bill page or roll data

Tom-W19 — Wed, 12 Feb 2025 09:17:25 GMT

Hi there

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.