https://helpforum.sky.com/t5/Sky-Mobile/Sim-replacement-not-working/m-p/4905416#M241781 <P>I've bought a new phone from sky as an existing customer around 2 weeks ago and activated my new sim when setting up the phone. However, it still says I need to activate it and I never got the message to say that it activated. Every time I try to replace my old sim it says there's an error. I have a swap upgrade so I'm wondering if it doesn't let me replace the sim until my new phone has been sent back</P> Sat, 08 Feb 2025 20:04:12 GMT jj031072 2025-02-08T20:04:12Z https://helpforum.sky.com/t5/Sky-Mobile/Sim-replacement-not-working/m-p/4905416#M241781 <P>I've bought a new phone from sky as an existing customer around 2 weeks ago and activated my new sim when setting up the phone. However, it still says I need to activate it and I never got the message to say that it activated. Every time I try to replace my old sim it says there's an error. I have a swap upgrade so I'm wondering if it doesn't let me replace the sim until my new phone has been sent back</P> Sat, 08 Feb 2025 20:04:12 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sim-replacement-not-working/m-p/4905416#M241781 jj031072 2025-02-08T20:04:12Z https://helpforum.sky.com/t5/Sky-Mobile/Sim-replacement-not-working/m-p/4905420#M241783 <P>When it comes to sims and activating them the phone plays no part in it.&nbsp;</P> <P>&nbsp;</P> <P>If all you did was to get a new phone so you didn't order a new data plan then usually you should be able to use the sim you had already&nbsp;got in the new phone.</P> <P>&nbsp;</P> <P>You might have to find a way to contact Sky about this so if you have no other&nbsp;phone they can be contacted via social media.</P> Sat, 08 Feb 2025 20:09:57 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sim-replacement-not-working/m-p/4905420#M241783 caesarome 2025-02-08T20:09:57Z