topic Re: I was late paying bill in Sky Mobile

I was late paying bill

Dionne+Welsh — Sat, 08 Feb 2025 13:26:17 GMT

I paid my bill in full yesterday but was a late payment but you have not reinstated my phone can this be done please as paid my bill yesterday which u said it will be reinstated when paid which I have yesterday but you've still cut me of

Re: I was late paying bill

63johnw — Sat, 08 Feb 2025 13:29:43 GMT

Hi @Dionne+Welsh have you also set up a new continuous payment method such as a direct debit ? If more than 10 days late you may need to pay the next bill too. Once all payments are cleared then your services will be reinstated. It may take longer over a weekend.

Re: I was late paying bill

caesarome — Sat, 08 Feb 2025 13:29:45 GMT

@Dionne+Welsh

If your phone was restricted then you do need to set up your payment method again. Then you will have to wait for the payment you made to be cleared by the banks which might not happen until Monday at the earliest,

Re: I was late paying bill

Daniel0210 — Sat, 08 Feb 2025 13:30:07 GMT

@Dionne+Welsh
This is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Its also worth mentioning that you can’t cancel whilst restricted.

Once you’ve done the above you’ll be able to call Sky if you still need to speak to an agent.