topic Re: Lost device in delivery in Sky Mobile

Lost device in delivery

Prdarga — Sat, 08 Feb 2025 13:11:40 GMT

I have placed an order for ipad pro 13.

In the delivery I received there is no item in it, but I have been getting charged for the ipad pro. Can anyone please help me with the issue with delivery or in cancelling the billing amount.

Re: Lost device in delivery

Daniel0210 — Sat, 08 Feb 2025 13:12:55 GMT

@Prdarga

You'll need to call Sky to report this and allow them time to carry out an investigation in conjunction with DPD.

Re: Lost device in delivery

caesarome — Sat, 08 Feb 2025 13:15:00 GMT

@Prdarga

Are you saying you received any empty box or was there something else in it ?

Re: Lost device in delivery

Prdarga — Sun, 09 Feb 2025 06:10:53 GMT

In place of device in received a book

Re: Lost device in delivery

Daniel0210 — Sun, 09 Feb 2025 06:14:51 GMT

@Prdarga

Then the correct advice is as mentioned in post 2 above.

Re: Lost device in delivery

caesarome — Sun, 09 Feb 2025 09:38:24 GMT

@Prdarga wrote:

In place of device in received a book

@Prdarga

This appears to be a global issue whereby criminals manage to get into the delivery chain somehow and obtain the device, as suggested above all you can do is to report it to Sky so they can start an investigation and until that is complete (and it can take weeks) you will have to keep paying for something you haven't actually got.