topic Re: Problems with internet when away from home. in Sky Mobile

Problems with internet when away from home.

Gibster — Fri, 07 Feb 2025 15:46:33 GMT

Hi,

Recently upgraded my and my wifes phones to the Samsung S24 from the S20.

Changed sims no problem and smartswitch all ok however when we are out of the house we don't get any internet access.

Any ideas on how to fix this would be appreciated.

caesarome — Fri, 07 Feb 2025 16:04:00 GMT

I take it you have mobile data turned on ?

Gibster — Fri, 07 Feb 2025 16:15:17 GMT

Yes, mobile data is def on.

63johnw — Fri, 07 Feb 2025 16:17:43 GMT

Hi @Gibster have you checked the correct APN settings are stored on your phones ?

Gibster — Fri, 07 Feb 2025 16:25:30 GMT

Hi 63@johnw

Reset them when we got the new phones.

Will try the reset again, thanks.

63johnw — Fri, 07 Feb 2025 17:23:45 GMT

Can you see them @Gibster ?

Gibster — Fri, 07 Feb 2025 17:30:58 GMT

Yes i can👍

Ann782 — Sat, 08 Feb 2025 09:06:06 GMT

I have the same problem , cannot find any answers