topic eSIM incompatibility in Sky Mobile

eSIM incompatibility

Adean50 — Sat, 08 Feb 2025 08:40:02 GMT

Hello,

I've bought a new iPhone 16 with an eSIM with sky in Dec. I ordered my pac code from EE to transfer my number over and I keep getting the message that EE dosent support esims. I think I need a physical SIM card from sky but after going through the virtual chat and lack of phone number I'm left with no way of using my new phone!

Re: eSIM incompatibility

63johnw — Sat, 08 Feb 2025 08:41:51 GMT

Hi @Adean50 order a sim here

https://www.sky.com/shop/mobile/plans

Re: eSIM incompatibility

Adean50 — Sat, 08 Feb 2025 08:54:14 GMT

Thanks for info but I've already entered into a new contract with sky but ordered it as an eSIM. So I need a physical sim for the package I'm already paying for?
any ideas?

Re: eSIM incompatibility

63johnw — Sat, 08 Feb 2025 08:58:51 GMT

To get you some help @Adean50 i have escalated your issue to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: eSIM incompatibility

Mr+Flibbles+86 — Sat, 08 Feb 2025 11:16:56 GMT

Thanks for escalating this. We’ve sent an invite to chat.