topic Re: Return package in Sky Mobile

Return package

TM17 — Fri, 07 Feb 2025 17:50:07 GMT

I just want to request a return package can you help me

Re: Return package

Daniel0210 — Fri, 07 Feb 2025 17:52:34 GMT

@TM17

Are you trying to return a new unwanted device or a swap?

Re: Return package

TM17 — Fri, 07 Feb 2025 17:53:39 GMT

Unwanted

Re: Return package

Daniel0210 — Fri, 07 Feb 2025 17:54:06 GMT

@TM17
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.

Re: Return package

TM17 — Fri, 07 Feb 2025 17:55:13 GMT

Thanks for the help