topic eSIM code in Sky Mobile

eSIM code

Julia43 — Fri, 07 Feb 2025 14:48:28 GMT

Hi all,

Recently got a contract with Sky, received the phone today, set up all fine, went to install the eSIM and can't find the code emailed to me, possibly deleted it, possibly never received it. Helpfully all the other emails they've sent are on the app, not this one! I have the QR code and no emailed code. When I called he insisted I now need a physical sim which can take 7 days, my old contact ends in 3 so if I don't start this one I'll then be charged to cancel 😡 Any idea how to get them to just resend me the code?? Or where else I might find it? Thanks

Re: eSIM code

Mr+Flibbles+86 — Sat, 08 Feb 2025 11:11:10 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: eSIM code

Lisa-P1987 — Mon, 10 Feb 2025 10:08:44 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: eSIM code

Julia43 — Mon, 10 Feb 2025 10:32:12 GMT

Thank you, the physical sim arrived the next day so I managed to get it done

Re: eSIM code

Lisa-P1987 — Mon, 10 Feb 2025 10:33:38 GMT

Thanks for the update @Julia43