topic Re: Payment in Sky Mobile

Payment

Kierent93 — Fri, 07 Feb 2025 12:43:47 GMT

If I did a manual payment off my bill what's overdrawn will they still take it out my bank as a direct debit

Re: Payment

63johnw — Fri, 07 Feb 2025 12:46:20 GMT

Hi @Kierent93 if you have a direct debit set up it's not advisable to make a manual payment as quite off the direct debit will still be requested.

Re: Payment

Kierent93 — Fri, 07 Feb 2025 13:02:18 GMT

Wen I spoke to sky on phone they said I could make a manual payment as I'm overdrawn by £20 as my direct debit won't come out till 5th as it only started up on the 4th feb

Re: Payment

caesarome — Fri, 07 Feb 2025 13:04:16 GMT

What do you mean by "overdrawn on your direct debit" ?

Do you see a credit because if so that will be used against your next bill and not this one which will still be taken.

Re: Payment

Kierent93 — Fri, 07 Feb 2025 13:06:42 GMT

Yes I'm overdrawn by £20 as it was due on the 2nd but it say is bill carried forward so wen I click my next bill witch is due on 5th march it says £40 now on my next bill as it says bill carried forward

Re: Payment

caesarome — Fri, 07 Feb 2025 13:10:57 GMT

Then the £20 credit will be used to part pay that next bill, so only £20 should be taken from your payment method,

Re: Payment

Kierent93 — Fri, 07 Feb 2025 13:14:37 GMT

I still don't get this if my bill says carried forward as shows in my next bill so will they try and take it out my bank in few days still

Re: Payment

caesarome — Fri, 07 Feb 2025 13:17:23 GMT

If it says it has been carried forward then they shouldn't take it out in a few days as it has been added to next months bill meaning that bill will be double and the credit will be used against it as per my previous post:

Re: Payment

Kierent93 — Fri, 07 Feb 2025 13:20:34 GMT

yea so wen I click my next bill it just says 41.07 as says bill carried forward but still says on my account overdrawn is that normal thank you

Re: Payment

caesarome — Fri, 07 Feb 2025 13:25:47 GMT

Can you post a screenshot of this bill and next months as Sky bills don't usually say they are overdrawn. If you do this then please blank out personal information like your name and account number and if present a credit agreement number.

Re: Payment

Kierent93 — Fri, 07 Feb 2025 13:30:38 GMT

How do I add a screen shot please

Re: Payment

caesarome — Fri, 07 Feb 2025 13:34:07 GMT

You can upload it via the picture/camera icon depending on what device you are using above/below the box where you type in your post.

Re: Payment

Kierent93 — Fri, 07 Feb 2025 13:36:52 GMT

Re: Payment

caesarome — Fri, 07 Feb 2025 13:42:02 GMT

You forgot to blank out your account number and the phone number needs to be blanked out as well.

As I said the £20 you owe from Februarys bill has been added to this March bill so no further action is needed on your part as the bill will be taken on your usual billing date.

Re: Payment

Kierent93 — Fri, 07 Feb 2025 13:44:03 GMT

So my next bill will be £41.07 if I'm correct in march so I won't get my sim turned off will I thank you

Re: Payment

caesarome — Fri, 07 Feb 2025 13:47:19 GMT

That is correct, your March bill will be £41.07 and your sim should not be restricted.

Re: Payment

Kierent93 — Fri, 07 Feb 2025 13:49:02 GMT

Thank you so much so no direct debits will come out now then will they and is it usual for it to still show as overdrawn as shown in pic

Re: Payment

caesarome — Fri, 07 Feb 2025 13:51:18 GMT

@Kierent93

If you are only a Sky mobile customer then the next direct debit is in March.

Re: Payment

Kierent93 — Fri, 07 Feb 2025 13:52:12 GMT

Thank you