https://helpforum.sky.com/t5/Sky-Mobile/Recent-phone-swap-information/m-p/4904220#M241580 <P>Thanks for the help, it's now appeared on my account. Perhaps a delay in adding the information to the account following the email.</P> Fri, 07 Feb 2025 12:29:21 GMT NeilF2 2025-02-07T12:29:21Z https://helpforum.sky.com/t5/Sky-Mobile/Recent-phone-swap-information/m-p/4904049#M241549 <P>I have just received an email about my phone swap asking me to login to my account to review the report. I have been asked to make a decision based on the assessment of the old device. When I log into my account, I cannot see a report or where I have to make a decision? Where is this information located? &nbsp;</P> Fri, 07 Feb 2025 09:48:38 GMT https://helpforum.sky.com/t5/Sky-Mobile/Recent-phone-swap-information/m-p/4904049#M241549 NeilF2 2025-02-07T09:48:38Z https://helpforum.sky.com/t5/Sky-Mobile/Recent-phone-swap-information/m-p/4904062#M241551 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3846672">@NeilF2</a>&nbsp;</P> <P>Does anything appear here for you:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/mymessages" target="_blank">https://www.sky.com/mymessages</A></SPAN></P> <P>&nbsp;</P> <P><SPAN>Or perhaps here:</SPAN></P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/myaccount/mobile" target="_blank">https://www.sky.com/myaccount/mobile</A></SPAN></P> Fri, 07 Feb 2025 10:04:29 GMT https://helpforum.sky.com/t5/Sky-Mobile/Recent-phone-swap-information/m-p/4904062#M241551 caesarome 2025-02-07T10:04:29Z https://helpforum.sky.com/t5/Sky-Mobile/Recent-phone-swap-information/m-p/4904220#M241580 <P>Thanks for the help, it's now appeared on my account. Perhaps a delay in adding the information to the account following the email.</P> Fri, 07 Feb 2025 12:29:21 GMT https://helpforum.sky.com/t5/Sky-Mobile/Recent-phone-swap-information/m-p/4904220#M241580 NeilF2 2025-02-07T12:29:21Z