Sky Mobile

Joanne125 — Thu, 06 Feb 2025 18:10:35 GMT

Hi there,

I ordered a phone with sky mobile and I got an email to say it was cancelled and that I will be let know if I am due a refund. I would like my money back for the phone I paid for? How do I go about this? Every number I ring, I can't get through to anyone or it doesn't ring.

Re: Sky Mobile

Daniel0210 — Thu, 06 Feb 2025 18:18:43 GMT

@Joanne125
It’s possible you may have failed the required credit check(s). Emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.

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