topic Confused with billing in Sky Mobile

Confused with billing

Lily35 — Thu, 06 Feb 2025 12:14:44 GMT

Hi,

I am unsure why I have been charged £77 last week and you are again taking £17 tomorrow I'm not sure why I have 2 bill payments - I spoke to someone regarding my equipment and they said I wouldn't be charged?

thanks

Elizabeth

Re: Confused with billing

PandJ2020 — Thu, 06 Feb 2025 12:19:58 GMT

We're other customers here and cannot see your bills...

Are you a new customer?

Re: Confused with billing

caesarome — Thu, 06 Feb 2025 12:21:56 GMT

@Lily35 wrote:

I spoke to someone regarding my equipment and they said I wouldn't be charged?

Can you expand on this, why did you call Sky about your equipment, have you returned something and are going to be charged, if so do you have the proof of posting receipt ?