https://helpforum.sky.com/t5/Sky-Mobile/New-IPhone-16/m-p/4902861#M241408 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4323819">@Douglas20</a>&nbsp;</P> <P>This is a customer helps customer forum.</P> <P>&nbsp;</P> <P>An investigation into what happened will take longer than a day as you are probably looking&nbsp;at a good few weeks before and outcome is reached.</P> Wed, 05 Feb 2025 19:16:49 GMT caesarome 2025-02-05T19:16:49Z https://helpforum.sky.com/t5/Sky-Mobile/New-IPhone-16/m-p/4902856#M241407 <P>We had ordered a new IPhone 16, which was delivered by DPD yesterday, with the correct tracking number on the parcel.</P><P>&nbsp;</P><P>Instead of the new IPhone was a battery back. We reported this to you yesterday, however we have not heard anything further from you, I would have at least expected a holding email.. Can you advise if our case is being investigated.</P><P>Kind regards&nbsp;</P><P>Douglas</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 05 Feb 2025 19:13:23 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-IPhone-16/m-p/4902856#M241407 Douglas20 2025-02-05T19:13:23Z https://helpforum.sky.com/t5/Sky-Mobile/New-IPhone-16/m-p/4902861#M241408 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4323819">@Douglas20</a>&nbsp;</P> <P>This is a customer helps customer forum.</P> <P>&nbsp;</P> <P>An investigation into what happened will take longer than a day as you are probably looking&nbsp;at a good few weeks before and outcome is reached.</P> Wed, 05 Feb 2025 19:16:49 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-IPhone-16/m-p/4902861#M241408 caesarome 2025-02-05T19:16:49Z