topic Re: Replacement SIM and eSim in Sky Mobile

Replacement SIM and eSim

Anonymous — Wed, 05 Feb 2025 10:28:39 GMT

My physical SIM stopped working recently so I opted to change to an eSim via online chat which was a straightforward process thanks to the representative. Thankfully I am up and running again 👍

I've since looked at trying to get a SIM and eSim through my account options but the old methods are no longer valid. The pages to request a replacement SIM have been edited or removed from the Sky website.

Surely getting a replacement SIM or eSim should be something a customer should be able to do themselves whilst logged in to their account. Online chats have always been amazing for me but the options to replace SIMs once logged in would be much quicker and easier.

Re: Replacement SIM and eSim

caesarome — Wed, 05 Feb 2025 10:29:47 GMT

Thee e'd option to order a replacement sim has been removed presumably to prevent scammers from ordering them should they get access to accounts,

Re: Replacement SIM and eSim

63johnw — Wed, 05 Feb 2025 10:30:20 GMT

Hi @Anonymous sky have removed to option to order replacement sims online, you have to call to get a replacement now.

Re: Replacement SIM and eSim

Anonymous — Fri, 07 Feb 2025 11:37:28 GMT

Ah yes, that does sound more likely as to why the options were removed 👍