topic Switched from O2 to Sky Mobile, kept number - now emergency calls only?!? in Sky Mobile

Switched from O2 to Sky Mobile, kept number - now emergency calls only?!?

tomyris — Tue, 04 Feb 2025 21:07:25 GMT

When I activated my SIM, I opted to keep my previous mobile number. This morning I got the email that my old phone number has transferred successfully and my new Sky Mobile is up and running. There was a sentence at the end that it might take 24hrs for services like Voicemail to be available. It's now 9pm and I still can't phone or text (and my old phone is dead...)

I can only make emergency calls.

SIM Card Status says it's out of service?!?

Have I missed some crucial step that appears nowhere in the documentation, is my new SIM FUBAR, or is this a Sky flub (TM)?

TIA

Tomy

Re: Switched from O2 to Sky Mobile, kept number - now emergency calls only?!?

Lisa-P1987 — Wed, 05 Feb 2025 11:18:01 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Switched from O2 to Sky Mobile, kept number - now emergency calls only?!?

Lizzie3991 — Sat, 15 Feb 2025 06:51:23 GMT

Did you get any help with this as I'm having the same issue.

Re: Switched from O2 to Sky Mobile, kept number - now emergency calls only?!?

tomyris — Sun, 16 Feb 2025 17:31:05 GMT

Yes - it basically involved putting the Sky SIM into my old phone (where it worked perfectly), then taking it out and putting it in my new phone (Galaxy tab A9). If the SIM doesn't work in your old phone (i.e., it still displays "Emergency calls only", try restarting it - if that doesn't work, try switching Flight Mode on and off again.

Hope this helps!