topic Re: Return label in Sky Mobile

Return label

Zameer1 — Wed, 05 Feb 2025 04:30:11 GMT

Hi good morning sky team

I want to return my google pixel 9 pro xl phone so I need return label for return my phone

please help me in this matter

thanks

Re: Return label

Daniel0210 — Wed, 05 Feb 2025 05:30:52 GMT

@Zameer1

You aren't contacting Customer Services here. We are customers like you.

As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.

Re: Return label

caesarome — Wed, 05 Feb 2025 05:37:04 GMT

@Zameer1

If you are outside the cooling off period then it can't be returned unless you are swapping or upgradinng it.