topic Sky blacklisted Phone and sim without my permission, now not answering emails in Sky Mobile https://helpforum.sky.com/t5/Sky-Mobile/Sky-blacklisted-Phone-and-sim-without-my-permission-now-not-answering-emails/m-p/4901985#M241282 So yesterday I got an email saying my device and sim had been blacklisted at my request, which I hadn't requested, I called up and spoke to an agent who read some notes and said someone called up pretending to be me, then back tracked, and said it would be sorted within 24 hours, it's past that, they are now ignoring emails and I've tried to call got through and they've hung up on me! I'm fuming! Tue, 04 Feb 2025 19:32:00 GMT JWalters92 2025-02-04T19:32:00Z Sky blacklisted Phone and sim without my permission, now not answering emails https://helpforum.sky.com/t5/Sky-Mobile/Sky-blacklisted-Phone-and-sim-without-my-permission-now-not-answering-emails/m-p/4901985#M241282 So yesterday I got an email saying my device and sim had been blacklisted at my request, which I hadn't requested, I called up and spoke to an agent who read some notes and said someone called up pretending to be me, then back tracked, and said it would be sorted within 24 hours, it's past that, they are now ignoring emails and I've tried to call got through and they've hung up on me! I'm fuming! Tue, 04 Feb 2025 19:32:00 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-blacklisted-Phone-and-sim-without-my-permission-now-not-answering-emails/m-p/4901985#M241282 JWalters92 2025-02-04T19:32:00Z Re: Sky blacklisted Phone and sim without my permission, now not answering emails https://helpforum.sky.com/t5/Sky-Mobile/Sky-blacklisted-Phone-and-sim-without-my-permission-now-not-answering-emails/m-p/4901987#M241283 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4323062">@JWalters92</a>&nbsp;</P> <P>Sky don't use email for general communication so that will be why you've had no response by that method. If necessary you'll need to persevere on the phone.&nbsp;</P> Tue, 04 Feb 2025 19:36:15 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-blacklisted-Phone-and-sim-without-my-permission-now-not-answering-emails/m-p/4901987#M241283 Daniel0210 2025-02-04T19:36:15Z Re: Sky blacklisted Phone and sim without my permission, now not answering emails https://helpforum.sky.com/t5/Sky-Mobile/Sky-blacklisted-Phone-and-sim-without-my-permission-now-not-answering-emails/m-p/4902300#M241322 <P>I've tried calling multiple times, but every time I get through, they just hang up on me! It's been over 24 hours with no response and I'm absolutely at my breaking point now! This is getting ridiculous!</P> Wed, 05 Feb 2025 09:43:17 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-blacklisted-Phone-and-sim-without-my-permission-now-not-answering-emails/m-p/4902300#M241322 JWalters92 2025-02-05T09:43:17Z Re: Sky blacklisted Phone and sim without my permission, now not answering emails https://helpforum.sky.com/t5/Sky-Mobile/Sky-blacklisted-Phone-and-sim-without-my-permission-now-not-answering-emails/m-p/4902386#M241337 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4323062">@JWalters92</a>&nbsp;</P> <P>I've been a customer for nearly 24 years and have never had an agent hang up on me. How far into a conversation are you getting before this happens?&nbsp;</P> Wed, 05 Feb 2025 10:46:55 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-blacklisted-Phone-and-sim-without-my-permission-now-not-answering-emails/m-p/4902386#M241337 Daniel0210 2025-02-05T10:46:55Z Re: Sky blacklisted Phone and sim without my permission, now not answering emails https://helpforum.sky.com/t5/Sky-Mobile/Sky-blacklisted-Phone-and-sim-without-my-permission-now-not-answering-emails/m-p/4902390#M241338 <P>Normally the only reason they would hang up is if you fail the security questions, is this what's happening&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4323062">@JWalters92</a>?</P> Wed, 05 Feb 2025 10:49:39 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-blacklisted-Phone-and-sim-without-my-permission-now-not-answering-emails/m-p/4902390#M241338 63johnw 2025-02-05T10:49:39Z Re: Sky blacklisted Phone and sim without my permission, now not answering emails https://helpforum.sky.com/t5/Sky-Mobile/Sky-blacklisted-Phone-and-sim-without-my-permission-now-not-answering-emails/m-p/4902394#M241339 <P>Its the same 3 time this morning! go through security, they have then placed me on hold to transfer me, someone picks up and then answers and ends the call! fuming is an understatement&nbsp;</P> Wed, 05 Feb 2025 10:52:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-blacklisted-Phone-and-sim-without-my-permission-now-not-answering-emails/m-p/4902394#M241339 JWalters92 2025-02-05T10:52:18Z