topic Re: Activate New SIM and Keep Number in Sky Mobile

Activate New SIM and Keep Number

craiga76 — Tue, 14 Jan 2025 09:07:56 GMT

Hi I am trying to Activate my daughter's new Sky SIM and keep her old number, however, when i try to do this i keep getting an error message reading "

Sorry, we can't activate your SIM at the moment

Please re-submit your SIM activation request and any requests to transfer your number and/or cancel services with your old provider."

I have the PAC code from her old supplier and also the Sky code from the new phone but it all ends with this error.

Re: Activate New SIM and Keep Number

63johnw — Tue, 14 Jan 2025 09:10:58 GMT

Hi @craiga76 have you tried just activating the sim first and not do the number transfer (that can be done later) ?

Re: Activate New SIM and Keep Number

Stephen06 — Tue, 04 Feb 2025 16:50:20 GMT

I've activated my sky sim will my old number switch over automatically in a day or two ? Thanks

Re: Activate New SIM and Keep Number

SKY1992bf — Tue, 04 Feb 2025 16:58:11 GMT

@Stephen06 wrote:
I've activated my sky sim will my old number switch over automatically in a day or two ? Thanks

Are you porting a number from a different provider and obtained a pac code from your old provider and given this to sky

Re: Activate New SIM and Keep Number

Stephen06 — Tue, 04 Feb 2025 17:02:21 GMT

Yes from a different provider but cause I was a prepay customer they said they could do it for me and didn't need to do anything.

Re: Activate New SIM and Keep Number

GD1 — Tue, 04 Feb 2025 17:03:41 GMT

@Stephen06 You need a PAC from your PAYG provider to give to Sky, there isn't another way regardles of what you've been told.

Re: Activate New SIM and Keep Number

Stephen06 — Tue, 04 Feb 2025 17:05:35 GMT

Cool thanks

Re: Activate New SIM and Keep Number

maryjaydumalog — Wed, 05 Nov 2025 10:43:37 GMT

how can i register my TNT and TM sim in abroad as its causing errors while uploading selfie

Re: Activate New SIM and Keep Number

63johnw — Wed, 05 Nov 2025 10:47:47 GMT

@maryjaydumalog wrote:
how can i register my TNT and TM sim in abroad as its causing errors while uploading selfie

Hi @maryjaydumalog can you explain a bit more? Your message isn't very clear ?

Re: Activate New SIM and Keep Number

maryjaydumalog — Wed, 05 Nov 2025 10:50:17 GMT

Bro, during registration process of SIM, it says file is too large when i upload my selfie,

Re: Activate New SIM and Keep Number

63johnw — Wed, 05 Nov 2025 10:52:53 GMT

What do you mean by TNT and TM sim @maryjaydumalog ?

Re: Activate New SIM and Keep Number

maryjaydumalog — Wed, 05 Nov 2025 10:56:21 GMT

I am trying to register MY TM SIM recently at official website at: https://tmregistration.ph/ and this network is working in Philippines, now i moved abroad and here its not getting registered so i need help,

Re: Activate New SIM and Keep Number

63johnw — Wed, 05 Nov 2025 11:01:33 GMT

@maryjaydumalog wrote:
I am trying to register MY TM SIM recently at official website at: https://tmregistration.ph/ and this network is working in Philippines, now i moved abroad and here its not getting registered so i need help,

This forum is for customers of sky mobile UK @maryjaydumalog you will need to contact the company providing your sim for help.