topic Re: Unable to change 'My Number' after changing Esim (iPhone 15 Plus) in Sky Mobile

Unable to change 'My Number' after changing Esim (iPhone 15 Plus)

ADD5 — Mon, 27 Jan 2025 10:10:21 GMT

Hello,

After following all of the online advise,

I am copletely unable to change 'My Number' in the iphones settings.

I have tried:

disabling all services connected to the number
restarting the device
restarting network settings
it will not save my new number to the phone meaning Imessage and Facetime do not work
I have managed to add my new number in sign-in and security
SMS is working but when I message people it comes up with the wrong number (the number connected to the device)

And when people ring or message that number back it goes to a completely different person meaning I can send messages but cannot recieve them. Same with phone calls.

This is really causing a lot of frustration,

Please help

Thank you,

Adam

Re: Unable to change 'My Number' after changing Esim (iPhone 15 Plus)

63johnw — Mon, 27 Jan 2025 12:34:25 GMT

Hi @ADD5 to see if they can help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: Unable to change 'My Number' after changing Esim (iPhone 15 Plus)

Mr+Flibbles+86 — Mon, 27 Jan 2025 15:19:42 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Unable to change 'My Number' after changing Esim (iPhone 15 Plus)

SKYE8F15 — Mon, 03 Feb 2025 12:04:31 GMT

I have the same issue

Re: Unable to change 'My Number' after changing Esim (iPhone 15 Plus)

ADD5 — Tue, 04 Feb 2025 11:50:31 GMT

I have resolved the issue. You need to reset the network settings on the device after your number is changed.

Navigate to transfer or reset iphone

select reset then reset network settings.

once the phones network settings have been reset go to my number and it should be automatically changed