topic Re: Thompson in Sky Mobile

Thompson

Debsthom81 — Tue, 04 Feb 2025 07:59:38 GMT

Hello I need to roll back data on my phone (removed) but I'm not able to do it on the app

MODERATOR NOTE: Personal information removed.

Thompson

Debsthom81 — Mon, 03 Feb 2025 10:30:36 GMT

Need to roll back data but can't do it through the app

Re: Thompson

Daniel0210 — Mon, 03 Feb 2025 10:41:57 GMT

@Debsthom81

Unused data rolls back to your Piggybank at the start of the next billing period. If you mean you can't move data from the Piggybank to your sim then call Sky by dialling 150 from your Sky mobile. An agent can move the data for you and investigate why you can't do it yourself.

(Your duplicate thread has been removed).

Re: Thompson

63johnw — Tue, 04 Feb 2025 08:09:23 GMT

Hi @Debsthom81 if it's not letting you do it online or in the app then call sky on 150 so they can do it and investigate why you can't.