topic Re: Refund in Sky Mobile

Refund

Mary137 — Mon, 03 Feb 2025 11:35:01 GMT

I've been waiting ten days for. A refund when the person on the phone said they will get my refund sorted as quickly as possible within 3/5 working days can some one please help me

Re: Refund

Daniel0210 — Mon, 03 Feb 2025 11:37:09 GMT

@Mary137

What's the refund for? Is it showing as a credit on your Sky mobile account?

Re: Refund

Mary137 — Mon, 03 Feb 2025 11:38:43 GMT

I ordered an iPads they didn't have that colour I phoned up they cancelled that order and then sent me a email about refunding me for that device

Re: Refund

Daniel0210 — Mon, 03 Feb 2025 11:41:24 GMT

@Mary137

Okay. You will need to persevere on the phone but I believe the call centres are having some technical issues this morning which may delay things.

Re: Refund

Mary137 — Mon, 03 Feb 2025 11:42:40 GMT

Can someone not put me through to someone on live chat to help speed it up or can that not be done ?

Re: Refund

GD1 — Mon, 03 Feb 2025 11:43:49 GMT

@Mary137 No one on the community can put you through to live chat.

Re: Refund

Mary137 — Mon, 03 Feb 2025 11:44:40 GMT

Okay , is their any way to speaking to someone sooner ?

Re: Refund

Daniel0210 — Mon, 03 Feb 2025 11:45:47 GMT

@Mary137

Sooner than what?

Re: Refund

GD1 — Mon, 03 Feb 2025 11:48:11 GMT

@Mary137 You would need to call as advised, however as advised Sky systems are having issues today.

When did you request your refund originally as any days quoted usually refer to working days.

Re: Refund

Mary137 — Mon, 03 Feb 2025 11:46:54 GMT

Sooner Then tomorrow

Re: Refund

Mary137 — Mon, 03 Feb 2025 12:16:33 GMT

10 days ago

Re: Refund

Daniel0210 — Mon, 03 Feb 2025 12:18:42 GMT

@Mary137

We can't say how long the technical issues the agents are having will last so you could try again later today or tomorrow.

Re: Refund

Daniel0210 — Mon, 03 Feb 2025 12:31:14 GMT

@Mary137

We've been told the technical issue has been fixed so you could try again but the lines are likely to be busy.