ordered the wrong phone

khadijarahman — Mon, 03 Feb 2025 11:20:23 GMT

i ordered a iphone 16 plus yesterday but i ordered the wrong phone. is there a way i can change it?

Re: ordered the wrong phone

GD1 — Mon, 03 Feb 2025 11:23:33 GMT

@khadijarahman If the phone has not been dispatched you should be able to cancel the order with Sky, if it's been sent already you can refuse delivery but would need to place a new order in both scenarios.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: ordered the wrong phone

Daniel0210 — Mon, 03 Feb 2025 11:30:12 GMT

@khadijarahman

You will also undergo further credit checks if you cancel the order and then reorder a different device.

topic ordered the wrong phone in Sky Mobile

ordered the wrong phone

Re: ordered the wrong phone

Re: ordered the wrong phone