topic Re: Linking my mobile account to my Sky ID in Ireland in Sky Mobile

Linking my mobile account to my Sky ID in Ireland

Bridget04 — Mon, 20 Jan 2025 12:15:27 GMT

I am from Ireland and everytime I try to link my account, It says my postcode is invalid, even when I change the flag to Republic of Ireland. It says my postcode is invalid and is asking for a UK postcode. I've had a new sim for over a week now, and am still unable to activate it due to this problem.

Re: Linking my mobile account to my Sky ID in Ireland

Tom-W19 — Tue, 21 Jan 2025 08:28:36 GMT

Hi @Bridget04

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Linking my mobile account to my Sky ID in Ireland

Rafa3 — Sun, 02 Feb 2025 16:55:48 GMT

Hello,

I have the same issue.

Can you help please?

Thanks,

Re: Linking my mobile account to my Sky ID in Ireland

caesarome — Sun, 02 Feb 2025 16:57:16 GMT

@Rafa3

What issue are you having ?

Re: Linking my mobile account to my Sky ID in Ireland

Rafa3 — Sun, 02 Feb 2025 17:12:16 GMT

Hi @caesarome : I am from Ireland and everytime I try to link my account, It says my postcode is invalid, even when I change the flag to Republic of Ireland. It says my postcode is invalid and is asking for a UK postcode. I've had a new sim for over a week now, and am still unable to activate it due to this problem.

Re: Linking my mobile account to my Sky ID in Ireland

caesarome — Sun, 02 Feb 2025 17:21:17 GMT

@Rafa3

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Linking my mobile account to my Sky ID in Ireland

Addie15 — Mon, 03 Feb 2025 08:11:57 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Rafa3.

Re: Linking my mobile account to my Sky ID in Ireland

Rafa3 — Mon, 03 Feb 2025 19:42:15 GMT

Hello @Addie15 : I have sent you a message in the chat but didn't get a reply. I am not sure if I wrote you on the correct chat.

Thanks

Re: Linking my mobile account to my Sky ID in Ireland

caesarome — Mon, 03 Feb 2025 19:50:01 GMT

@Rafa3

The chat is via the red bubble that you should see at the bottom this page, one of the messagig team should then reply to you tomorrow.

Re: Linking my mobile account to my Sky ID in Ireland

B24let — Sun, 18 Jan 2026 19:44:08 GMT

Whoever bump onto this, had it sorted after a year of chasing it with different people.

Call support and tell them to unlink your registered email address.

They'll guide how to add it again.

After email is added back sign out and sign back on.

Good luck !