topic Re: Unblock in Sky Mobile

Unblock

Stella — Sun, 02 Feb 2025 10:23:39 GMT

As the account holder how do I unblock content on another phone

Re: Unblock

caesarome — Sun, 02 Feb 2025 10:26:56 GMT

Do you mean parental control settings, if so have a read of this:

https://www.sky.com/help/articles/parental-controls-sky-mobile

You will need a credit card to do this so you can either use one from a family member or friend or if you have a phone contract with Sky then you can call them and they will do this for you as only someone aged 18 or over can sign a credit agreement so they will already know that you are older than 18 for the adult settings to be changed. 150 is the free number to use to call Sky on

Re: Unblock

Stella — Sun, 02 Feb 2025 10:50:51 GMT

I'm the account holder and need to unblock content on my partner's phone ??

Re: Unblock

Daniel0210 — Sun, 02 Feb 2025 10:56:21 GMT

@Stella

If you don't mean 'parental control' which has been answered above please explain what you or your partner are trying to do.

Re: Unblock

Stella — Sun, 02 Feb 2025 11:13:53 GMT

I know how to navigate on Sky tv but if it is parental control on the phones do I have to contact Sky to unblock content on my partner's phone ?

Re: Unblock

63johnw — Sun, 02 Feb 2025 11:15:29 GMT

Have you looked at the link posted above @Stella ? That explains how to remove parental controls on mobile devices.

Re: Unblock

caesarome — Sun, 02 Feb 2025 12:00:03 GMT

@Stella wrote:

I know how to navigate on Sky tv but if it is parental control on the phones do I have to contact Sky to unblock content on my partner's phone ?

Are you talkig about Sky Go @Stella and if so by "unblock" do you mean it is asking you for a pin ?

Re: Unblock

Stella — Sun, 02 Feb 2025 12:24:20 GMT

No ... mobile phone. I have made progress

Re: Unblock

Stella — Sun, 02 Feb 2025 13:52:40 GMT

Found the link and followed instructions only to be told there was an error and try again later. This has happened twice now.

Thanks for your help.

Re: Unblock

63johnw — Sun, 02 Feb 2025 14:15:02 GMT

Hi @Stella you could call sky on 150 and they can do it.

Re: Unblock

Stella — Mon, 03 Feb 2025 09:04:13 GMT

Thankyou