topic Re: my bill page is restricted in Sky Mobile

my bill page is restricted

charleigh2 — Sun, 02 Feb 2025 08:40:50 GMT

my direct debit failed to come out so i was going to pay it on the bill section of the website. however when i came on it all i get is technical errors that are to do with the sky website even though my family members can access theirs and i haven't had an email to say when they will be trying to take the money again

Re: my bill page is restricted

Daniel0210 — Sun, 02 Feb 2025 08:42:40 GMT

@charleigh2
If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

Re: my bill page is restricted

63johnw — Sun, 02 Feb 2025 08:44:10 GMT

Hi @charleigh2 if a direct debit fails then sky normally make the next attempt 10 days later. If that fails then your phone service will be restricted. If you call sky on 150 they should be able to look at your account to see why you can't access it.

Re: my bill page is restricted

charleigh2 — Sun, 02 Feb 2025 08:44:25 GMT

thank you

Re: my bill page is restricted

caesarome — Sun, 02 Feb 2025 09:32:33 GMT

@charleigh2

If you are seeing a page is restricted message then try linking your mobile account to your Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account