topic Re: eSIM not working after activation in Sky Mobile

eSIM not working after activation

Laurajane1984 — Thu, 23 Jan 2025 20:54:08 GMT

Hi I have activated my new sky mobile eSIM and it says it's all activated and ready to go but it's not showing any available data ect , i activated the eSIM on the 6th jan , the only way to use the sim is to roll over from another sim I have with sky, I'm not sure what I've done or not done but everything seems to say it's ready to use but its definitely not working

thank you

Re: eSIM not working after activation

caesarome — Thu, 23 Jan 2025 22:10:03 GMT

@Laurajane1984

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: eSIM not working after activation

Greenfingers001 — Fri, 24 Jan 2025 11:14:31 GMT

Thanks for escalating this. We’ve sent Laurajane1984 an invite to chat.

Re: eSIM not working after activation

RedPanda3946 — Sun, 26 Jan 2025 12:44:14 GMT

I have this same issue can u explain what they said to fix it?

Re: eSIM not working after activation

Laurajane1984 — Sun, 26 Jan 2025 14:34:16 GMT

Not a lot to be honest, they can't find a problem there end so all they can suggest is tryinging a proper sim rather than an eSIM

Re: eSIM not working after activation

RedPanda3946 — Sun, 26 Jan 2025 14:47:37 GMT

How can I get them to give me a proper sim in place of the eSIM?

Re: eSIM not working after activation

Laurajane1984 — Sun, 26 Jan 2025 14:53:22 GMT

You can go onto your account and under the sim option change from eSIM to normal sim then they send one or just call them , so far tho that hasn't worked so I'm not sure what else to try as they can't see a problem from there side, it shows what I should have but from my end none of the data etc is available on my phone

Re: eSIM not working after activation

RedPanda3946 — Sun, 26 Jan 2025 14:55:06 GMT

How strange I have the data but I can't text and calls work sometimes

Re: eSIM not working after activation

Mr+Flibbles+86 — Mon, 27 Jan 2025 11:20:38 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: eSIM not working after activation

Laurajane1984 — Sat, 01 Feb 2025 18:05:54 GMT

Still no success after speaking to sky multiple times. So I'm paying for a sim card that is unusable from day one!