topic Re: Signal dropping in and out in Sky Mobile

Signal dropping in and out

CBred — Sat, 01 Feb 2025 07:32:56 GMT

My phone signal keeps dropping in and out all the time while outside Sometimes I get full signal and can make calls etc but other times it's week or no signal and I can't use my phone and I can't be contacted.

Re: Signal dropping in and out

63johnw — Sat, 01 Feb 2025 08:03:47 GMT

Hi @CBred any issues showing ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: Signal dropping in and out

CBred — Sat, 01 Feb 2025 08:17:34 GMT

It says a mast is being worked on but it said this since before Christmas when my issues started. Also my partner is also with Sky Mobile and has no issues. Would that mean it's my actual phone?

Re: Signal dropping in and out

63johnw — Sat, 01 Feb 2025 08:20:20 GMT

It could be @CBred but I would wait til the mast problem is sorted before changing your phone unless it's a very old phone and you were planning on changing now anyway.

Re: Signal dropping in and out

CBred — Sat, 01 Feb 2025 08:27:14 GMT

OK I'll do that. Do you know who to contact to find out how long it might take for the mast as its been over a month already with really bad signal and I'm missing important phonecalls so I kind of need to know how long I need to wait before it's fixed. Thank you for your help!

Re: Signal dropping in and out

Daniel0210 — Sat, 01 Feb 2025 08:27:16 GMT

@CBred

It's worth noting as well that Sky don't own or maintain any mobile phone masts so you, and anyone else possibly being affected, will be waiting on a third party repair.