topic Re: Mobile service settings in Sky Mobile

Mobile service settings

Emma3510 — Thu, 30 Jan 2025 15:40:41 GMT

Another issue I transferred my old number to my new phone. But on my mobile settings it's still got the number from the eSIM I was having. How do I change this to the number I've got. I tried changing it myself but wouldn't change or save.

Re: Mobile service settings

Greenfingers001 — Fri, 31 Jan 2025 11:27:20 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Mobile service settings

Lisa-P1987 — Sun, 02 Feb 2025 11:56:27 GMT

We are still looking to help you Emma3510 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks