topic Payment holiday problem in Sky Mobile

Payment holiday problem

Alfzinooo — Thu, 30 Jan 2025 21:22:55 GMT

Hi I wanna know how I can take a payment holiday if that's where I can access normal abilities now without having to pay this months bill and then this extends onto the plan as I can't afford it right now and wouldn't like it to affect my credit at all

Re: Payment holiday problem

63johnw — Thu, 30 Jan 2025 21:29:17 GMT

Hi @Alfzinooo look here. It may be too late to start the payment holiday for this months payment. It can only last 3 months and only covers the device payment. You still have to pay for your monthly sim plan.

https://www.sky.com/help/articles/sky-payment-holiday

Re: Payment holiday problem

Alfzinooo — Thu, 30 Jan 2025 23:23:57 GMT

Hi mate I just need a way to let me have this month free and then add it on later to the plan as I can't pay it

Re: Payment holiday problem

Daniel0210 — Fri, 31 Jan 2025 04:54:33 GMT

@Alfzinooo

You won't get a free month so depending on when your payment is due a payment holiday might not kick in in time.

So otherwise…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support