topic Re: How to order a replacement SIM card in Sky Mobile

How to order a replacement SIM card

JA55 — Tue, 16 Jul 2024 11:59:38 GMT

Can someone tell me how to order a replacement SIM card online? I have done it before, but there doesn't seem to be an option anymore. I have read various threads on this forum but all have links to pages that don't allow me to order a SIM, they only show how to activate a SIM or report a phone lost ot stolen.

Any help would be appreciated. Thanks.

Re: How to order a replacement SIM card

caesarome — Tue, 16 Jul 2024 12:01:35 GMT

@JA55

Does this link work:

https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

Re: How to order a replacement SIM card

JA55 — Tue, 16 Jul 2024 12:11:11 GMT

Hi caesarome,

Thanks for the reply, but no, that link doesn't work - I have seen that in several threads. The screen I get is shown below - no option to order a SIM. I have been through the trouble shooting, and also tried the current SIM in a different phone and it still doesn't work, so I just need a replacement.

Re: How to order a replacement SIM card

caesarome — Tue, 16 Jul 2024 12:14:29 GMT

If you don't have another phone you can use then try one of the social media links at the bottom of this page to contact Sky about this.

Re: How to order a replacement SIM card

JA55 — Tue, 16 Jul 2024 12:19:22 GMT

It's actually my son's phone, so I have a working phone, but I can't really spend ages on hold when I am at work. I don't do social media and I tried Sky's virtual online assistant which was absolutely useless! I think my son will just have to wait until I can call Sky.

Re: How to order a replacement SIM card

CLARE751 — Wed, 31 Jul 2024 05:34:06 GMT

i need to order a replacement sim card. my old sim was lost at home and i think it may have been thrown out with rubbish. i need a card as soon as because i am a vunerable person with disabilities and have to have hospital appointments i havent got another phone, my sim was part of the signiture package wich my calls are free. i have a samsung s9 phone and depend on my phone for every day living. it was a standard sim. i am a VIP cusromeri am the account holder

Re: How to order a replacement SIM card

caesarome — Wed, 31 Jul 2024 09:07:06 GMT

@CLARE751

Do either of my posts back up the page help ?

Re: How to order a replacement SIM card

JA55 — Wed, 31 Jul 2024 18:13:23 GMT

I finally got my new sim yesterday! I went from this page

https://www.sky.com/help/home/sky-mobile/data-calls-and-texts-mobile/mobile-data/poor-or-no-service/articles/poor-or-no-service-sky-mobile

I selected need more help and used the chat, when it was available. It took 3 separate chats getting nowhere then they gave me the customer service number (which this thread won't allow me to post!) and they helped me straight away.

Good luck!

Re: How to order a replacement SIM card

William+laurukena — Thu, 30 Jan 2025 17:36:54 GMT

Replacement sim card

Re: How to order a replacement SIM card

caesarome — Thu, 30 Jan 2025 19:15:56 GMT

@William+laurukena

You will need to speak to Sky about this as it can't be arranged via here.

Re: How to order a replacement SIM card

Riverside1995 — Tue, 23 Sep 2025 10:51:56 GMT

I'm with sky mobile but my phone wont allow me to make phon calls. Been told need a new sim thanks

Re: How to order a replacement SIM card

63johnw — Tue, 23 Sep 2025 10:53:42 GMT

Hi @Riverside1995 look at the above posts to see what you need to do.

Re: How to order a replacement SIM card

skybb2 — Wed, 22 Oct 2025 22:50:40 GMT

It seems to actively avoid describing how to order a replacement SIM. I suspect you have to speak to a human, no number is given for this.