topic Re: Charged twice for sky mobile in Sky Mobile

Charged twice for sky mobile

Josh552 — Thu, 30 Jan 2025 06:01:21 GMT

Hi so I was charged first on the 28th and have just noticed I was charged again on the 29th is there a way I could get a refund for one of those as I don't want to be charged twice thanks

Re: Charged twice for sky mobile

Daniel0210 — Thu, 30 Jan 2025 06:15:04 GMT

@Josh552

Did you make an unnecessary manual payment the day before a direct debit or continuous card payment was due?

Re: Charged twice for sky mobile

Josh552 — Thu, 30 Jan 2025 06:18:35 GMT

I did make a manual payment as I normally do that

Re: Charged twice for sky mobile

Daniel0210 — Thu, 30 Jan 2025 06:19:48 GMT

@Josh552
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

Re: Charged twice for sky mobile

Josh552 — Thu, 30 Jan 2025 06:23:18 GMT

Yes I would prefer to have the money refunded

Re: Charged twice for sky mobile

Daniel0210 — Thu, 30 Jan 2025 06:25:33 GMT

@Daniel0210 wrote:

@Josh552
having confirmed it’s showing as a credit.

Re: Charged twice for sky mobile

GD1 — Thu, 30 Jan 2025 06:27:03 GMT

@Josh552 Is it showing as a credit?

Re: Charged twice for sky mobile

Josh552 — Thu, 30 Jan 2025 06:52:35 GMT

Yes it's showing as credit

Re: Charged twice for sky mobile

Daniel0210 — Thu, 30 Jan 2025 06:59:29 GMT

@Josh552
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Charged twice for sky mobile

Greenfingers001 — Thu, 30 Jan 2025 13:07:54 GMT

Thanks for escalating this. We’ve sent @Josh552 an invite to chat.