topic Re: Data not working correctly in Sky Mobile

Data not working correctly

Anonymous — Wed, 29 Jan 2025 00:02:46 GMT

Data not working correctly, websites and apps not loading.

No issues in my area with phone mast

Can receive calls & texts no problem.

Spoke to Sky today they are sending out a replacement device but it's not the device as spoke to Apple and confirmed no issues with phone so it's got to be Sky Mobile (Network)

All was working fine until Friday 24th January after the storm

Can someone advise on this issue

Re: Data not working correctly

Daniel0210 — Wed, 29 Jan 2025 01:08:56 GMT

@Anonymous wrote:

Spoke to Sky today they are sending out a replacement device

Sky don't just send out a replacement device. They would require your phone to be returned for examination first. Could it be they're sending out a replacement sim in case yours is faulty?

All was working fine until Friday 24th January after the storm

Any relevant information showing here?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: Data not working correctly

Anonymous — Wed, 29 Jan 2025 15:11:03 GMT

Hi, thanks for the reply

Sky has said it's not the network it's the device but I have contacted Apple who have confirmed that the device is okay no issues that they can see so it's the Sky Mobile network that's got to be the issue. Spoke to Sky yesterday and they are sending out a replacement device which doesn't make any sense as it's the network that's the issue so I should be getting a replacement SIM card.

Has anyone else been struggling with the website and apps not loading properly and the Data intermittent on and off?

Re: Data not working correctly

PandJ2020 — Wed, 29 Jan 2025 15:23:38 GMT

Sky don't usually send 'replacement devices'. (Without sending a device back first)

Are you sure you haven't taken out a new contract to get it?

Re: Data not working correctly

Rglo123 — Sat, 01 Feb 2025 10:31:38 GMT

I'm also having problems with my sky data piggybank reported it on Friday 24th with no update since. Parts of the app also not loading. Not a phone issue