https://helpforum.sky.com/t5/Sky-Mobile/My-iPhone-15-pro-max/m-p/4896423#M240680 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4304047">@Linda2011</a>&nbsp;</P> <P>I would register a complaint as someone should then contact you about this and hopefully they can check what is happening with it:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></SPAN></P> Wed, 29 Jan 2025 13:54:38 GMT caesarome 2025-01-29T13:54:38Z https://helpforum.sky.com/t5/Sky-Mobile/My-iPhone-15-pro-max/m-p/4896419#M240679 <P>Since October 8th my newly acquired iPhone 15 pro max suddenly stopped charging through the charging port I tried all chargers still to no avail, i then immediately contacted sky who asked me to send the device through the package they were gonna send to me within 5-7 working dys. After one month they said the imei number does not match they sent it back again unrepaired I called someone confirmed the imei number with me and it was fine I had to send it back again with another package the lady sent which took 5-7 days again, I sent it back in November till now I have not received my newly acquired phone direct debit has been going out of my account for this particular phone I have not even have the chance to enjoy. I have tried calling to know what's going on no one seems to be giving me a honest genuine answer to regards to this issue or matter &nbsp;it's not fair at all, am paying for services with my hard earn money and this all I get rubbish and nonsense services and customer support services. I am vey disappointed and frustrated about this whole situation.&nbsp;</P> Wed, 29 Jan 2025 13:52:09 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-iPhone-15-pro-max/m-p/4896419#M240679 Linda2011 2025-01-29T13:52:09Z https://helpforum.sky.com/t5/Sky-Mobile/My-iPhone-15-pro-max/m-p/4896423#M240680 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4304047">@Linda2011</a>&nbsp;</P> <P>I would register a complaint as someone should then contact you about this and hopefully they can check what is happening with it:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></SPAN></P> Wed, 29 Jan 2025 13:54:38 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-iPhone-15-pro-max/m-p/4896423#M240680 caesarome 2025-01-29T13:54:38Z