topic Re: SIM not working sbroad in Sky Mobile

SIM not working sbroad

Nickyjane76 — Mon, 27 Jan 2025 11:12:28 GMT

Sky suggests resetting settings via text but SIM isn't allowing calls or data. Phone is Samsung s22 and I've tried all online advice and settings tweaking. SIM out and back in, and phone restarted. Is there a quick fix? TIA x

Re: SIM not working sbroad

63johnw — Mon, 27 Jan 2025 12:32:44 GMT

Hi @Nickyjane76 have you tried turning off automatic network selection in your phone settings then do a manual search and try other networks on that list ?

Re: SIM not working sbroad

Nickyjane76 — Mon, 27 Jan 2025 13:37:32 GMT

Yeah tried all 4 networks available and SIM unable to register x

Re: SIM not working sbroad

63johnw — Mon, 27 Jan 2025 15:15:00 GMT

To try and get you some help @Nickyjane76 i have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: SIM not working sbroad

Nickyjane76 — Mon, 27 Jan 2025 15:16:42 GMT

Thanks x appreciate it

Re: SIM not working sbroad

Mr+Flibbles+86 — Mon, 27 Jan 2025 16:47:48 GMT

Thanks for escalating this. We’ve sent an invite to chat.