topic Re: Mobile Data not working in Sky Mobile

Mobile Data not working

MarkSweeney2003 — Sun, 26 Jan 2025 03:55:54 GMT

mobile data currently not working as normal.
Says my mobile data is on, and I have full network coverage and that I've not run out of data although it is not working when trying to go into apps and load things unless I'm on a phonecall which is very strange.
Reset my network settings, checked my SIM card, turned my phone off and on, added more data, issue still not resolved. Need urgent help.

Re: Mobile Data not working

Stuart02 — Sun, 26 Jan 2025 06:57:51 GMT

I am having the same problem

Re: Mobile Data not working

Bellatrix89 — Sun, 26 Jan 2025 08:09:36 GMT

Same issue here too..

Re: Mobile Data not working

William-84 — Sun, 26 Jan 2025 08:17:01 GMT

Same issue here, Dundee DD3.

If I switch to 3G it works but not 4G or 5G.

Re: Mobile Data not working

63johnw — Sun, 26 Jan 2025 08:21:21 GMT

Hi @MarkSweeney2003 @William-84 @Bellatrix89 @Stuart02 any issues showing here ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: Mobile Data not working

Bellatrix89 — Sun, 26 Jan 2025 08:29:30 GMT

I'm IV3 in Inverness. It just says Internet may be slower than normal in the area.. it hasn't worked at all for me all night. If I turn WiFi off it just doesn't connect to my data.. will try turning 5G off though and see. Thanks

Re: Mobile Data not working

Bellatrix89 — Sun, 26 Jan 2025 08:36:26 GMT

Thank you!! Yes mine works on 3g but not 4 or 5 either. For some reason the last few months if I try and purchase something from playstore or on a game it will only let me do it if my WiFi is off.. don't know why. So thanks for that!!

Re: Mobile Data not working

natashac — Sun, 26 Jan 2025 09:17:26 GMT

My data also not working. Tried all the troubleshooting and its still not working. Based in Belfast & the coverage checker shows its all good. Ive plenty of data and it shows as being on just nothing working

Re: Mobile Data not working

Mummyov — Sun, 26 Jan 2025 09:32:14 GMT

I am in glenrothes and me nor my kids have any sky internet using mobile data since 25th jan. Yet on sky app says everythings fine

Re: Mobile Data not working

Stuart02 — Sun, 26 Jan 2025 10:28:48 GMT

I've just checked again and mines is working now

Re: Mobile Data not working

Mummyov — Sun, 26 Jan 2025 10:33:03 GMT

Mines back on too finally

Re: Mobile Data not working

Conor1690 — Sun, 26 Jan 2025 10:51:14 GMT

My data has been off since half 9 last night done the service status checking I'm in Glasgow says it's working no it isn't lol. Done every single instruction to fix the problem still no data!!

Re: Mobile Data not working

rikelly — Sun, 26 Jan 2025 11:44:41 GMT

Same issue here. I'm in Glenrothes and been like this since the 25th January. I work in St Andrews and almost didn't get home as my bus pass on phone failed to load. I check my sons phone and his is the same.

Re: Mobile Data not working

ciarantm21 — Sun, 26 Jan 2025 20:22:44 GMT

This is also happening to me, I'm living just outside Cork in Ireland. Very frustrating as there is good coverage in my area, the current infrastructure it uses is the Vodafone network so not sure whether Sky's bandwidth is deliberately reduced.

I have tried all troubleshooting advice per Sky's website and helpline with no luck this past week, I may switch back to my old network if it is not sorted this week!

Re: Mobile Data not working

Chloe-W22 — Mon, 27 Jan 2025 10:32:54 GMT

@63johnw wrote:

Hi @MarkSweeney2003 @William-84 @Bellatrix89 @Stuart02 any issues showing here ?

https://www.sky.com/help/articles/service-status-sky-mobile

Hi all,

We know the storm has affected service across the UK this weekend. The best thing to do is to follow the link above, to put in your address and check for any issues with your local masts.

Thanks,

Re: Mobile Data not working

BenBentley — Thu, 27 Feb 2025 23:52:21 GMT

Yeah, I'm suffering from the same issue near High Wycombe, 4G looks like is on, I'vegot plentyof data. What a terrible service Sky are providing. Well done Sky 👏.

Re: Mobile Data not working

Annesmith — Mon, 17 Mar 2025 23:21:13 GMT

This is hard work.....

Please help me

My mobile internet keeps dropping off..

I have to turn off my mobile several times a day.. got no help from ringing sky.. told to go into aeroplane mode and take out SIM card clean it and wait 2 mins after entering it..

That works for awhile but internet is still not working as it should..

I was told I have 10gb of data which I'd never use but getting txt to say I've 80% of data used in 2 weeks .. explain please 🥺