https://helpforum.sky.com/t5/Sky-Mobile/Swap24-doesn-t-showing-up/m-p/4892791#M240266 <P>Im on a 36month contract with sky and finished my 2 years(24months) and on my 25th month. According to swap24 I am eligible to swap my device. But in the app it says" unfortunately not eligible for an upgrade". Why is that.?</P><P>&nbsp;</P><P>also I have paid my bill for the 25th month as well.</P><P>&nbsp; Am i be eligible after the 25th month or how does that work?</P> Sun, 26 Jan 2025 03:07:26 GMT Alan765 2025-01-26T03:07:26Z https://helpforum.sky.com/t5/Sky-Mobile/Swap24-doesn-t-showing-up/m-p/4892791#M240266 <P>Im on a 36month contract with sky and finished my 2 years(24months) and on my 25th month. According to swap24 I am eligible to swap my device. But in the app it says" unfortunately not eligible for an upgrade". Why is that.?</P><P>&nbsp;</P><P>also I have paid my bill for the 25th month as well.</P><P>&nbsp; Am i be eligible after the 25th month or how does that work?</P> Sun, 26 Jan 2025 03:07:26 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap24-doesn-t-showing-up/m-p/4892791#M240266 Alan765 2025-01-26T03:07:26Z https://helpforum.sky.com/t5/Sky-Mobile/Swap24-doesn-t-showing-up/m-p/4892849#M240281 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4314955">@Alan765</a>&nbsp; you should be eligible for your swap but if it's not showing in your account you will need to call sky on 150 so they can help you.&nbsp;</P> Sun, 26 Jan 2025 08:24:40 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap24-doesn-t-showing-up/m-p/4892849#M240281 63johnw 2025-01-26T08:24:40Z